FREQUENTLY
ASKED QUESTIONS

Arrival and Timing
What time should I arrive?
For our sit down dinners, you should arrive as close to the scheduled arrival time as possible as not to miss the reception. You will check-in with us upon arrival and we will provide your table number.

How long do the dinners usually last?
For dinners with an arrival of 6:30 pm, we anticipate wrapping up by 9:30 pm. For dinners where the arrival is 5:30 pm, we would finish at approximately 8:30 pm.

Seating
How is the seating done?
At Rosedale Farms & Vineyards, we have long rectangular tables that seat 14 people comfortably and can do up to 16 if needed. Other farms have long communal tables. We pre-determine seating at all our sit down dinners. When you place your order online, you’ll see a notes field designated for this information.

Will I be able to sit with my friends or co-workers?
Yes. In the notes field in our online ordering process, please list the reservation name of the person(s) you are joining. We pre-determine seating.

Can you accommodate dietary restrictions?
All dietary restrictions should be communicated at the time of booking, any restrictions communicated the day of we will do our best to accommodate; however, we may not have all the available or necessary options on hand. 

Weather
What if the weather calls for rain?
We very rarely cancel dinners as we have a large sturdy tent, but we would always err on the side of caution if the forecast calls for dangerous conditions. If the event is cancelled due to weather, we will contact you via the email you provided when ordering to communicate plans and we will honor your ticket on a subsequent night.

Dress
What should I wear?
Dress comfortably and for the weather conditions. Casual/smart casual attire is perfectly acceptable.

Reservations, pricing, payment & Max Vantage
Where can I make a reservation?
You can purchase seats here.

What is the price per seat to a sit-down Max Chef to Farm dinner and what does that include?
The price per seat varies based on the theme of the dinner. Our pricing, plus 6.35% CT State Sales tax and 20% house fee includes it all - hors d’oeuvres and wine or beer-tasting reception, a farm tour, a welcome cocktail, an incredible four–five course meal along with wines or beer, and live music.

What forms of payment are accepted on the website?
Visa, MasterCard, American Express, Discover, and Diners Club.

Will I earn Max Vantage points for the purchase of my seat(s)?
Yes! When you place your order online, there is a designated field to enter your Max Vantage account number. You can also provide phone number if you don’t have your physical card.

Can I use my Max Vantage points to pay for tickets?
Absolutely! You can use Max Vantage dollars towards the food + beverage portion, which varies. 1200 points equates to $100. Please email Guest Services at guestservices@mrgct.com to request this.

Will I receive physical tickets?
We do not send tickets. After you reserve seats, your name goes onto our reservation list. Upon arrival at the farm, you will check-in with us and we will provide your table number.

What is the cancellation policy?
For Max Chef to Farm Festivals - Eventbrite fees are included in the total upon check-out. Tickets are refundable up to one day prior to the event, and this can be done via Eventbrite. Within 24 hours of the event, refunds will be issued in the form of a Max Restaurant Group Gift Card for future use at any MRG location. Please contact Max Customer Service. 

For Max Chef to Farm Dinners - all taxes and fees are included in the ticket price. Ticket purchases can be refunded up to 48 hours prior to the event. Within 48 hours of the event, refunds will be issued in the form of a Max Restaurant Group Gift Card for future use at any MRG location. In the event of inclement weather and the event has to be postponed, the event will be rescheduled and all ticket purchases will be honored for the new date. MRG reserves the right to cancel or host the event, and final decisions on all refunds. We apologize, but Eventbrite fees cannot be refunded for cancellations within 24 hours of festival events, or 48 hours of dinner events.

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